One system for car dealerships. NERV is the desktop platform where staff manage customers, vehicles, appointments and enquiries. The Service Advisor and Sales Advisor apps put the follow-up work for service orders and new leads on the advisor's phone. Used by dealership groups including Auto Bavaria, Eurokars and CarVault.
Desktop platform
Where dealership staff manage customer accounts and their vehicles, appointments, enquiries and upcoming dues.
Mobile app
Helps service teams follow up on car service orders: today's jobs, each step of the service, repair orders and inspection data.
Mobile app
Helps sales teams follow up on new leads: lead details and priority, customer wishlists, test drives and purchase documents.
Dealership staff and admins
People who run the dealership day to day, working at a desk. Access is set by user group, such as Super admin and Read only admin.
Service advisors and service teams
People who work through service jobs during the day and need each task, document and inspection in one place.
Sales advisors
People who follow up with leads, prepare test drives and track loan and purchase documents while away from the desk.
A desktop platform for managing customer accounts, vehicles, appointments, enquiries and upcoming dues, with access controlled by user group.
Advisors see the day's jobs, then move through each task in order: navigate, pre-inspection, repair order, service in progress, invoice and inspection data.
Advisors manage pending, active and closed leads, set priorities, record customer details and keep each customer's wishlist and quote together.
Thank you for taking the time to read this case study.