AM Online Bank: new user flow for the “Tabung Haji” feature
A new user flow for the “Tabung Haji” feature in the AM Bank online banking experience (AM Bank, Malaysia).
Client
AM Bank
Company
Aleph-Labs
Domain
Digital banking
Context
Context
The product
A new user flow for the “Tabung Haji” feature in the AM Bank online banking experience (AM Bank, Malaysia). It lets customers move money to a Tabung Haji (TH) account from inside AmOnline Transfer Money, without leaving the app.
The flow
The flow in six steps
The scenario designed: moving money between own Tabung Haji accounts, immediately, starting from the dashboard, to a recipient saved with a nickname and without a reference.
1 · Choose the recipient
From Transfer Money, pick Own / Favourite and find the Tabung Haji account by name or search.
2 · Enter the details
Amount, with the RM 1.00 service charge shown up front, then Transfer Now or Transfer Later, and an optional reason.
3 · Choose the source
Pick the account to transfer from, switching between AmBank and Tabung Haji accounts with a balance shown for each.
4 · Review and confirm
One summary of amount, date, recipient and source, with the TH terms and the service charge note.
5 · Authorise
Approve securely with AmSecure instead of waiting for an SMS TAC.
6 · See the result
Clear Successful, Unsuccessful and Rejected states, with a receipt to download or share.
All screens
All screens
Every screen of the flow, from the dashboard to the result states. Tap a screen to see it larger.
AM Online Bank
Thank you
Thank you for taking the time to read this case study.
